Sustainability Strategy and Framework
The Company has established its business objective to achieve stable and sustainable growth through the strategy of “Growing Success, Growing Happiness,” which emphasizes growth not only in business performance but also in creating happiness for customers, business partners, investors, and employees. The Company is also committed to giving back to society and caring for the environment to contribute to a happier world for all, in line with ESG principles. This commitment is driven through six key pillars under the Company’s “We Build Happiness” concept, which reflect the values of collaboration, harmony, and sustainable shared growth among all stakeholders.
CUSTOMERS
Growing Together with Customers
"Growing... alongside the smiles of our customers"
To enhance customer satisfaction with the Company's products. To deliver excellence in service and strengthen customer satisfaction with the overall service experience. To build and maintain a strong reputation, as reflected by the Net Promoter Score (NPS).
investors
Growing with Investors' Confidence
"Growing... together with the confidence of our investors"
Product sales Total revenue of the Company Return on Equity (ROE) Net profit
partners
Growing Together with Business Partners
"Growing... together with strong business partners"
To achieve excellence in quality. To continuously improve operational processes and efficiency
society
Growing Together with Communities and Society
"Growing... together with the communities and society in which we live."
To implement social initiatives integrated within the Company's business operations.
planet
Growing Together with a Beautiful Planet
"Growing... alongside the planet for a sustainable future."
To implement environmental initiatives integrated within the Company's business operations. To achieve Net Zero greenhouse gas emissions by 2050.
employees
Growing Together
"Growing... together, because everyone is part of our family."
To strengthen employee engagement with the organization.
Identifying Key Sustainability Issues
The Company identifies key issues concerning sustainability development, together with those relevant to the business operation of the Company, to reflect sustainability work of the Company in various dimensions, whether from an economic, social, or environmental perspective.
Processes Involved in Identifying Key Sustainability Issues
Identification of Sustainability Issues
The Company deliberates on the selection of sustainability issues related to the Company’s business jointly with its interested persons in each business process together with the United Nations Sustainable Development Goals (UNSDGs).
In 2025, the Company reviewed material sustainability issues by considering the risks and opportunities in the Company’s business in all dimensions, covering governance, social, environmental aspects and issues that may affect the Company’s business in both the short and long term, as well as considering the expectations and concerns of stakeholders from internal and external factors throughout the value chain.
Order of Priority of Key Issues
In prioritizing key sustainability issues, the Company takes into account the issues that affect its operations and the operations of its interested persons.
In 2025, the Company reviewed the results of the prioritization of material sustainability issues, with the support of the assessment and review from relevant agencies and parties.
Examine Issues
The Company presents key sustainability issues and their order of priority to the Corporate Governance Committee for approval of each key issue and to form a guidelines for the Company’s sustainability efforts.
In 2025, the Company presented material sustainability issues to the Corporate Governance Committee Meeting No. 2/2025 on October 31, 2025.
Review
A review on key sustainability issues is conducted on a yearly basis to ensure suitability of the issues.
In 2025, the Company reviewed material sustainability issues and was able to identify a total of 12 material issues of the Company's sustainability, covering environmental, social and governance issues.
In addition, the Company has set operational targets that must be in line with the criteria, regulations, and laws related to the environment, society, and governance (ESG). In 2025, the Company had no record of violation of the rules, regulations, and laws related to ESG, including no fines and payments for resolving ESG issues in the audited accounting items.
| Measurement | Targets | Result |
|---|---|---|
| ESG Violations | 0 | 0 |
| Fines and Settlements Specified for Esg Issues | 0 | 0 |