Product and Service Quality Development

The Company places great importance on the continuous design and development of its products and services, with a strong focus on maintaining high quality standards. Product and service development is carried out in accordance with construction quality standards, environmental impact assessment measures, and all relevant laws, regulations, and requirements. The Company also adheres to its customer care policies to ensure the delivery of high-quality products and services to customers. To reinforce these commitments, the Company has established a Quality Management Department responsible for driving improvements in product and service quality across the group. The Company has also implemented development plans aimed at enhancing product and service quality, with ongoing initiatives carried out in several key areas.

In 2025, the Company organized the “AssetWise Quality Forum” as a platform to communicate quality policies and foster a shared understanding among relevant departments. The forum also aimed to establish clear operational guidelines and standards that can be consistently applied across the entire organization.

At the “AssetWise Quality Forum”, seminars were organized to emphasize the importance of quality development in all dimensions, as well as the continuous improvement of internal operational processes. The forum also encouraged the collection of customer feedback and complaints through various channels. Such information is then systematically reviewed, analyzed, and used to improve products and services. In 2025, the Company organized a total of 8 AssetWise Quality Forum sessions, with more than 250 employees from various departments participating in the activities.

These initiatives reflect the Company’s strong commitment to the continuous improvement of product and service quality. The objective is to enhance customers’ living experience, improve service efficiency, and create long-term customer satisfaction. This commitment forms an important foundation for building trust and sustainable growth for the organization in the future.

“AssetWise Quality Forum”

Key Steps in Creating Quality Living… From Foundation to After-Sales Service

Because we believe that our customers’ “happiness” begins with quality that can truly be seen and experienced.